INTRODUCTION

This Privacy Policy explains how Wicked Robot Development (“we”, “us”, or “our”) collects, uses, shares, and protects personal information when you visit or use wickedrobot.dev or contact us at support@wickedrobot.dev. It applies to all Wicked Robot Development websites, services, products, and applications.

INFORMATION WE COLLECT

ACCOUNT AND CONTACT INFORMATION

Name, email address, billing address, phone number, company name, and payment details necessary to provision and bill services.

ACCOUNT LEVEL AND SERVICE DATA

Plan selections, order history, domain names, DNS and nameserver settings, control panel activity, support tickets, migrations, and administrative logs.

TECHNICAL AND DEVICE INFORMATION

IP address, browser and version, operating system, device identifiers, referrer URL, pages visited, timestamps, and performance metrics for service delivery and troubleshooting.

COOKIES AND TRACKING TECHNOLOGIES

Cookies, local storage, web beacons, and similar technologies for session management, preferences, analytics, security checks, and advertising personalization where permitted. See our Cookies Policy for details and controls.

SUPPORT, COMMUNICATIONS, AND LOGS

Support inquiries, chat transcripts, attachments, call recordings, and related support notes necessary to resolve issues and improve services.

PAYMENT AND FRAUD‑PREVENTION DATA

Billing and transaction details necessary to complete purchases. Payment processing may be handled by third‑party processors who collect and store payment instrument data under their own privacy practices.

HOW WE USE INFORMATION

• TO PROVIDE AND OPERATE SERVICES: create and manage accounts, provision hosting, administer DNS and control panels, deliver email and hosted services, perform migrations, and fulfill orders.
• SECURITY, FRAUD PREVENTION, AND ABUSE DETECTION: monitor and protect our network and customers from abuse, attacks, fraud, spam, malware, and other harmful activity.
• COMMUNICATIONS: send account, billing, service, and security notices. With consent, send newsletters and promotional materials. Transactional and service messages required for account operation are not optional.
• IMPROVE SERVICES AND ANALYTICS: analyze aggregated and pseudonymized usage data to measure performance, optimize infrastructure, and plan capacity.
• LEGAL AND COMPLIANCE: process and disclose information when required by law or to protect rights, property, or safety.

LEGAL BASIS FOR PROCESSING

Where applicable (for users in jurisdictions such as the European Economic Area), we rely on the following legal bases for processing personal data:

• CONTRACT: processing necessary to perform our contract with you (account provisioning, billing, service delivery).
• CONSENT: for optional processing such as marketing, analytics, and advertising where you have given explicit consent.
• LEGITIMATE INTEREST: for security, fraud prevention, abuse detection, and improving services, balanced against your privacy rights.
• LEGAL OBLIGATION: where processing is required to comply with a legal duty (e.g., tax, law enforcement requests).

We map the legal basis to specific processing activities in our internal records and will provide details on request.

SHARING AND DISCLOSURE

SERVICE PROVIDERS AND PROCESSORS

We share information with vendors who perform services on our behalf, including cloud and infrastructure providers, payment processors, domain registries, email delivery, monitoring, analytics, support platforms, and backup providers. These providers act as processors and are contractually required to protect data consistent with this policy.

THIRD‑PARTY INTEGRATIONS

When you connect third‑party apps or plugins to your account, those providers may receive personal data as needed to deliver the integration. Review third‑party privacy policies before enabling integrations.

BUSINESS TRANSFERS

In the event of a merger, acquisition, or sale of assets, customer data may be transferred or disclosed as part of the transaction. We will notify affected users when required by law and take measures to protect data during such transfers.

LEGAL REQUESTS AND SAFETY

We may disclose information to comply with subpoenas, court orders, law enforcement requests, or other legal processes and to detect, prevent, or address fraud, security or technical issues, and to protect rights, property, or safety.

AGGREGATED AND DE‑IDENTIFIED DATA

We may publish or share aggregated or de‑identified information that does not reasonably identify users for research, analytics, or product improvement.

SUBPROCESSORS AND INTERNATIONAL TRANSFERS

Key subprocessors include cloud infrastructure providers, payment processors, email delivery services, and analytics vendors. A current list of subprocessors is available on request by contacting support@wickedrobot.dev. Where personal data is transferred across borders, we implement appropriate safeguards such as Standard Contractual Clauses, reliance on adequacy decisions, or other lawful mechanisms to protect data.

SECURITY AND INCIDENT RESPONSE

We maintain administrative, technical, and physical safeguards including access controls, network monitoring, encryption in transit, vulnerability scanning, and routine security assessments. We maintain an incident response program to investigate and mitigate security incidents. Where required by law, we will notify affected individuals and regulators without undue delay and within applicable statutory timeframes (for example, within 72 hours to supervisory authorities where required by law).

No system is completely secure; we cannot guarantee that unauthorized access, disclosure, alteration, or destruction of data will never occur.

DATA RETENTION

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Typical retention periods include:

When an account is closed we will deactivate or delete account data in accordance with these schedules, subject to legal or operational obligations such as payment records, chargebacks, or security investigations.

YOUR RIGHTS AND CHOICES

ACCESS, RECTIFICATION, AND PORTABILITY

You may access, correct, or request a copy of personal data we hold about you by logging into your account or contacting support@wickedrobot.dev. We will verify identity before fulfilling requests.

DELETION AND RESTRICTION

Where applicable, you may request deletion of your data. Deletion requests are subject to verification, legal constraints, and necessary retention for billing, fraud prevention, or dispute resolution.

MARKETING OPT‑OUT

You may opt out of marketing messages by following unsubscribe links or contacting support@wickedrobot.dev. Transactional messages and critical service communications cannot be opted out of.

HOW TO EXERCISE YOUR RIGHTS

1. Submit a request to support@wickedrobot.dev with your name, account identifier (if applicable), and the request type.
2. We will verify your identity to protect your privacy.
3. We will respond to verified requests within 30 DAYS of receipt, or sooner where required by law. If we need more time, we will notify you and explain the reason for the delay.

COOKIES, PRIVACY CONTROLS, AND ADVERTISING

We use analytics and advertising providers to deliver and measure ads and content. Those providers may place cookies and collect information about your browsing activity across sites. You may opt out of targeted advertising via industry opt‑out mechanisms and browser settings. See our Cookies Policy for details and controls.

MINORS

We do not knowingly collect personal information from children under the age of 16. If we learn that we have collected personal information from a child under 16, we will delete that information as soon as reasonably practicable. If you believe we may have collected information from a minor, contact support@wickedrobot.dev.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Material changes will be posted on wickedrobot.dev with a revised effective date and, where required, we will provide notice to account holders by email. Continued use of our services after changes indicates acceptance of the updated policy.

CONTACT US

For questions, requests, or concerns about this Privacy Policy or your personal information, contact: support@wickedrobot.dev.

Effective date: January 16, 2026