OVERVIEW

This Abuse Policy explains how Wicked Robot Development (“we”, “us”, or “our”) handles reports of abuse, illegal activity, security incidents, intellectual property claims, and other misuse of our services. The policy applies to wickedrobot.dev, all hosting accounts, domains, email, and related services.

WHAT IS ABUSE

Abuse includes activities that harm other users, our network, or third parties. Examples include malware distribution, phishing, spam, DDoS attacks, botnets, account takeover, credential stuffing, scanning or probing intended to find vulnerabilities, hosting illegal content, copyright infringement, unauthorized financial services, pirated software, and high‑risk resource abuse that destabilizes shared infrastructure.

HOW TO REPORT ABUSE

Send a detailed report to abuse@wickedrobot.dev. For copyright infringement (DMCA) notices, include “DMCA” in the subject line. For active incidents (DDoS, live malware, ongoing phishing) mark the subject “URGENT” and include timestamps and any mitigation steps you have taken.

REQUIRED INFORMATION

• Nature of the abuse and a short description
• Exact URL(s), domain(s), IP address(es), or account identifiers involved
• Date and time (UTC) of the incident and timezone
• Full email headers for spam or phishing complaints
• Logs, screenshots, packet captures, or other forensic data demonstrating the abuse
• Contact information for follow up and whether you are the complainant or a representative

WHAT WE DO WHEN ABUSE IS REPORTED

We acknowledge valid reports and assign a ticket for investigation. We aim to send an initial acknowledgement and ticket number within 72 business hours. Urgent incidents are triaged faster.

POSSIBLE ACTIONS

• Throttling traffic or disabling offending processes
• Suspending mail relays, taking sites or accounts offline, or blocking IPs
• Resetting credentials, removing malicious files, or requiring remediation steps
• Terminating service for severe or repeated violations

LAW ENFORCEMENT

For verified criminal activity or when compelled by law, we will cooperate with law enforcement and may disclose account information pursuant to legal process.

EVIDENCE AND VERIFICATION

We rely on concrete evidence when investigating reports. Submissions that include headers, logs, packet captures, and preserved content are processed faster. We may request additional information from reporters or account holders to verify complaints. We will not act on anonymized or unsubstantiated accusations without supporting evidence except where immediate action is necessary to protect other users.

FALSE REPORTS

Knowingly false or malicious reports may be treated as abuse and may result in enforcement action.

DMCA, COPYRIGHT, AND TAKEDOWN PROCESS

Copyright owners or authorized agents should submit a DMCA takedown notice to abuse@wickedrobot.dev with the required statutory information. We will process notices in accordance with applicable law, notify the account holder, and may remove or disable access to the content pending resolution. Counter‑notices will be processed where applicable. Repeat infringers may have accounts suspended or terminated.

EMAIL AND SPAM HANDLING

For spam and phishing, provide full email headers and sample message content. We will analyze headers, trace the sending source, and take action against compromised accounts or offending IPs. Bulk sending from shared plans requires prior approval and may be restricted to designated mail services. Unauthorized bulk mailing from shared environments will be blocked.

ABUSE INVOLVING THIRD PARTIES AND NETWORKS

If abuse originates from third‑party infrastructure, we will notify the appropriate network owners and coordinate mitigation. For domain registration abuse or registrar issues, we may forward complaints to the registrar or registry as necessary.

ENFORCEMENT AND REMEDIATION

Enforcement actions may be temporary (suspension, quarantine, throttling) or permanent (termination) depending on severity, recurrence, and risk. We will attempt to provide remediation instructions and a timeline where feasible. Accounts may be required to provide proof of remediation, change passwords, rotate keys, or migrate to a dedicated plan for high‑resource or high‑risk workloads.

APPEALS AND DISPUTES

If you are a customer who disagrees with an enforcement action, contact support@wickedrobot.dev with your account details, ticket number, evidence of remediation, and a concise explanation. Appeals are reviewed in the order received; urgent security matters may be prioritized.

DATA RETENTION AND PRIVACY

We retain abuse reports, investigation logs, and related evidence as needed to investigate, remediate, and comply with legal obligations. Retention is typically 90 days unless longer retention is required by law or ongoing investigations. Personal data in reports is handled according to our Privacy Policy. We will disclose account information to third parties only as required by law or as necessary to investigate and remediate the abuse.

PROACTIVE NOTIFICATIONS AND TRANSPARENCY

For material incidents affecting multiple customers we will post status updates via our support page and notify affected customers by email when available. We may publish anonymized summaries of abuse trends and remediation guidance to help customers protect themselves.

EMERGENCY CONTACTS AND LAW ENFORCEMENT REQUESTS

Law enforcement seeking expedited preservation or disclosure should contact abuse@wickedrobot.dev and include official credentials and legal process details. We will coordinate with law enforcement following applicable laws and internal procedures.

EXCEPTIONS AND APPROVED ACTIVITIES

High‑volume or specialized uses (bulk email, high I/O file services, financial services, regulated activities) may be allowed only with prior written approval and appropriate plan or dedicated infrastructure. Contact sales@wickedrobot.dev to request approval and describe your use case.

CHANGES TO THIS POLICY

We may update this Abuse Policy periodically. The effective date below reflects the last revision. Continued use of our Services after changes to this Policy constitutes acceptance.

CONTACT

To report abuse or submit DMCA notices: abuse@wickedrobot.dev

For general support or account questions: support@wickedrobot.dev

Effective date: January 16, 2026